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The Hardest Part Wasn't the Research
How 6 weeks of UX research synthesis turned 18 months of fragmented LGBTQ+ healthcare data from 715+ respondents into product decisions a team could ship against.
715+ respondents and 39+ interviews synthesized into 9 confirmed problem spaces
Museum of Problems: gallery-format workshop gave 14 people shared ownership of what to build
Confidence tracking caught a near-miss, killed streak gamification before it shipped
Priorities anchored 7 months of development, survived a regulatory pivot without re-litigation
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