The Same Feature Is Help to One User and Surveillance to Another
When two user groups share one system, a feature does not carry one meaning. Designing for both requires holding two opposed readings of the same screen at once.
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Products designed for underserved communities. Inclusive data models, culturally affirming care experiences, and accessibility as a core design constraint.
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How we designed an inclusive sexual health platform for the LGBTQ+ community where regulatory compliance and user dignity were the same problem. 6 certifications, mobile and web.
When two user groups share one system, a feature does not carry one meaning. Designing for both requires holding two opposed readings of the same screen at once.